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FREQUENTLY ASKED QUESTIONS

INGREDIENTS

  • Toners hydrate, balance, and prep the skin for other products. They're suitable for all skin types. Astringents are designed for oily and blemish-prone skin, helping to control oil and target specific concerns. 
  • Thayers Facial Toners and Facial Mists have the exact same formula. The only difference is how you apply them. The toner comes in a bottle that you’d typically apply with a cotton pad, while the mist is in a spray bottle for a quick, refreshing spritz anytime, anywhere – perfect for on-the-go or travel. 

  • Tannins are what make our Witch Hazel special. They’re naturally occurring substances found in the bark or skin of the Hamamelis Virginiana, AKA Witch Hazel. Our Witch Hazel undergoes an extraction process like brewing tea. This helps retain 195% more tannins. Tannins have antioxidant properties, which can help clean, clear, and add a nice glow to your skin. 

  • Thayers Witch Hazel toners are formulated without alcohol. This removes a common irritant found in many other witch hazel products. We also emphasize the use of natural witch hazel extract, which contributes to its gentleness. 
  • To determine whether a specific Thayers product contains Phenoxyethanol, Caprylyl Glycol, or Ethylhexylglycerin, please refer to the ingredient list on the product packaging or the product page on our website. Formulations can vary, so checking the specific product you're interested in is essential. 
  • Yes, all Thayers products are vegan.
  • Yes, all Thayers products are gluten free.
  • We are proud to say we do not do any animal testing. Thayers is a vegan and cruelty-free brand and through a long-standing commitment to creating pure, effective, cruelty-free products of the highest natural quality, we have built a loyal consumer base. 
  • Yes, our bottles are BPA-free. We're also proud to share that they're made from 100% post-consumer recycled (PCR) plastic, and we've reduced the plastic used in our caps by 25%. 

USAGE

  • Yes, you can use serums and actives with witch hazel, especially alcohol-free versions like Thayers. Apply witch hazel after cleansing and before serums. However, be mindful of potential interactions with strong actives like retinoids or AHAs/BHAs. 
  • Thayers toner can be applied to the face, chest, back, and butt to address concerns like acne, ingrown hairs, or general skin balancing. 
  • For the best results, use your skincare products in this order: cleanser, toner, treatments (like serums), and finally, moisturizer. 
  • To find the perfect Thayers toner for your skin type, we recommend visiting our Toner Compatibility Guide page. There, you'll find detailed information about each toner and which skin types they are best suited for. This will help you make an informed choice and achieve the best results for your skin.
  • The difference between our toners depends on the results you're looking for. Some focus on refining pores and smoothing skin texture, while others target acne or provide gentle exfoliation. We also offer hydrating toners for a boost of moisture. To learn more about each toner and find the perfect match for your skin's needs, visit our Toner Compatibility Guide page. 
  • A toner might be too harsh for your skin if, after using it, you experience any of the following: redness, itching, burning, excessive dryness, tightness, or a stinging sensation. If any of these occur, discontinue use. It's always wise to do a patch test before applying a new toner to your entire face, especially if you have sensitive skin.  
  • We strongly recommend consulting a dermatologist before incorporating any new product, including Thayers toners, into your routine if you have these conditions. 

PRODUCT AVAILABILITY

  • Availability of Thayers in countries outside the United States may vary. The best way to find out if Thayers is available in your specific country is to contact us through our social pages or our website for more information. 
  • No, the updated packaging does not reflect a change in the product formulation or expiration
  • You can purchase Thayers products at your local retail stores. If you're not sure which stores carry them, you can easily find out by searching our product pages. Each product page will list the retailers that carry that specific item, making it simple to locate a store near you. 

PR AMBASSADOR PROGRAM

  • Thanks for your interest in partnering with Thayers. We'd love for you to keep sharing your Thayers love on social media. Tag us @Thayers and spread the word. If you'd like to explore becoming a Thayers ambassador, check out the BECOME AN AMBASSADOR tab on our website for more info. 
  • We are looking for ambassadors that are active on social media, are 18+ and live in the U.S. 

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