All orders shipped from thayers.com will be subject to sales tax, applicable in accordance with the tax code of the state and city to which the order will be shipped. Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation e-mail and packing slip.
Thayers accepts American Express, Discover, MasterCard, Visa, Paypal and Apple Pay. Credit card information entered in the site is secure and safe. All orders placed on this website are encrypted, thereby protecting any credit card information that is submitted at the time of the order. If you are uncomfortable entering your credit card information online, we will be pleased to accept your order by phone. Please call 1-888-842-9371 in the event your credit card is declined, Thayers will inform you of this event and request a new credit card number. Please provide Thayers with your new credit card number within 5 days so we can fulfill your order without you having to resubmit your order. As email is not a secure method of transmitting credit card information, we advise that for your protection you do not send credit card information via an e-mail message to customer service. Instead, we suggest that you call us directly at 1-888-842-9371 with your credit card information.
We will be pleased to accept your order by phone. Please call 1-888-842-9371 and a Thayers customer representative will provide you with product recommendations and other information to assist you with your Thayers order.
At this time, Thayers only services territories within the United States of America. Shipments to international destinations are not available. In order to make a purchases at thayers.com, you must have both a shipping address and credit card billing address within the United States. In addition, the issuing bank must be a bank based in the United States.
Upon check-out, an email will be sent to you with a copy of your order. Once your order has shipped, you will receive an additional email to confirm shipment of your order. The shipping tracking information will be included in that email so that you may check status of the order at your convenience. Should you have any questions about your order status, please contact a Thayers customer representative at 1-888-842-9371 or send us an email.
Currently, Thayers does not support sending to multiple addresses in one order. Please place the items in the basket that you wish to be sent to one location and send order. You may then proceed to send to another address by beginning the order process again.
If you have a promotional coupon code that can be redeemed from Thayers, please enter the offer code in the box in the shopping bag area upon checkout. The promotion will be reflected in the subsequent pages. Promotion codes are also redeemable at checkout and cannot be combined nor applied after an order is placed. If you encounter issues with checkout please contact a Thayers customer representative at 1-888-842-9371 or send us an email.